Frequently-Asked Questions

We work with:

• Mains gas
• LPG
• Solar thermal (Maintenance and servicing)
• Air source heat pumps (Maintenance and servicing)

If you currently have an electric heating system but would like to discuss converting to a mains gas boiler, please give our friendly office team a call to discuss your options: 01525 888242

• Bedfordshire
• Hemel Hempstead and surrounding area
• Hitchin and surrounding area
• Milton Keynes and surrounding area
• Northampton

We do not currently offer boiler cover. However, if your boiler breaks down or you just need it serviced, call our friendly team and they will book in an appointment that is convenient for you: 01525 888 242

Remember, to maintain the warranty of your boiler, it must be serviced on an annual basis by a Gas Safe registered engineer.

Yes, for any works that are over £750. For more information, please take a look here, or contact a member of our office team on: 01525 888242.

Here at Bailey's Heating, we take our impact on the environment very seriously. We actively encourage all of our staff and suppliers to reduce, reuse and recycle whenever possible. In addition we:

• plant a tree for every boiler we install
• have fully electric vehicles within our fleet

We are very proud of our Environmental Policy - please take a look at how we are doing our bit.

You can either:

• Pay in full. You will be sent an invoice via email on completion of your boiler installation
• Pay using one of the finance options.

Yes. Regardless of how you pay for your boiler installation (i.e. in full or via finance), we will email you an invoice once the installation has been completed

No. No deposit is required.

Yes you can. You will need to contact our finance provider, Improveasy. They will provide you with a settlement figure.

Yes, as per our terms and conditions , you have a 14-day cooling off period. All cancellation requests must be made using the Cancellation Form that was supplied when your Contract was issued. Please complete the cancellation form and either:

Yes. Please ensure that the area around the boiler is clear and that the engineer has access to all of your radiators and airing cupboard (if applicable). If your existing boiler is in a cupboard, the cupboard must be removed prior to our engineer's arrival.

If you are on a prepayment meter, please ensure that you have sufficient credit on both the gas and electricity before our engineer arrives.

Yes. All of our engineers have plenty of clean dustsheets to ensure that your home is protected.

Yes. We always carry out a chemical flush on all new boiler installations. We also add inhibitor to your system to help protect it against corrosion.

Yes. We will remove all rubbish, including your old boiler. We aim to recycle as much of the waste as possible.

However, if anything contains asbestos, this will not be removed by us. We recommend that this removal is carried out by asbestos specialists.

We will register your new boiler with both the manufacturer (for warranty purposes) and with Gas Safe.

To keep your warranty valid, your new boiler must be serviced on an annual basis by a Gas Safe registered engineer.

To book an annual boiler service, either:

• call our office team on: 01525 888242
• email our office team at: Office@BHCLimited.co.uk

Although the warranty for your new boiler is held with the manufacturer, please contact us in the first instance. We will do all that we can to try to get your new boiler up and running again.

We will send out one of our Gas Managers to look into the issue. If they discover that this is indeed a warranty issue, our office team will contact the manufacturer on your behalf.